Support
Frequently Asked Questions
Answers to the questions we hear most often about Meridian Capital Group, how the terminal works, and what to expect when you get started. If you need something more specific, our contact page is the fastest way to reach us.
What is Meridian Capital Group?
Meridian Capital Group is an AI-driven analysis and execution platform built for investors who work across multiple locations rather than from a single desk. It brings together market data, model-driven analysis, and order execution in one browser-based terminal.
Do I need to install any software?
No. The terminal runs entirely in a modern web browser. There is nothing to download or maintain on your end, and updates to the platform are applied automatically on our side.
Who is Meridian Capital Group designed for?
The platform is built for self-directed investors and small trading teams who need a consistent workflow regardless of where they are working from. It is not designed as a fully automated, hands-off investment product.
How does the AI analysis work?
The platform processes market and reference data through a set of models to surface patterns, flag notable changes, and organise information for review. The output is intended to support your own decision-making, not to replace it.
Can Meridian Capital Group guarantee investment returns?
No. Nothing on this platform constitutes a guarantee of performance. All investing carries risk, including the risk of loss, and past patterns identified by the models do not predict future results.
Is my account and data kept secure?
We apply standard security practices to protect account access and platform data. Specific technical details are outlined in our Terms of Service and Privacy Policy, which we encourage you to review.
How do I get started?
You can request access through the contact page or the "Launch Terminal" link in the site navigation. Once your account is set up, you will be guided through connecting your data sources and configuring your workspace.
What does it cost to use the platform?
Pricing details are shared directly during onboarding, as they depend on the scope of features and data access you need. Reach out through the contact page and we will walk you through the current options.
Can I use Meridian Capital Group on mobile devices?
The terminal is built as a responsive web application, so it can be accessed from a range of devices. For extended analysis sessions, a larger screen will generally give you a more comfortable working view.
What happens if I want to cancel?
You can request cancellation at any time by contacting our team. The specific terms around cancellation and any notice periods are set out in the Terms of Service.
Does Meridian Capital Group provide financial advice?
No. The platform is a research and execution tool. It does not constitute personalised financial, legal, or tax advice, and you should consult a qualified professional before making investment decisions.
How can I get further help?
If your question isn't covered here, the contact page lists the best way to reach our team, and we will follow up directly with the specific details you need.